Frequently Asked Questions
Everything you need to know about shopping with Cartense.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your process.
How do I know which size to choose?
Each product page includes a detailed size guide. We recommend measuring your favorite garment and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your materials sustainably sourced?
At Cartense, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton or recycled polyester.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.